*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ProCom Dual Fuel Vent Free Gas Fireplace System - 32,000 BTU, T-Stat Control, Autumn Spice Finish - Model# FBNSD400T-1AT $989.99 Sold Out Duluth Forge 48-Inch Fireplace Shelf Mantel With Corbels - Brown Finish $179.99 $129.99 Add To Cart Duluth Forge Dual Fuel Ventless Gas Fireplace - 26,000 BTU, T-Stat Control, Heritage Cherry Finish $869.99 International Association of Better Business Bureaus. This company is a SCAM. But this unit delivers great heat! Bluegrass Living. Please try again. Slim cabinet design takes up less room space. We accept returns on all unopened, new, unused, unassembled, and resalable items in their original packaging for a full refund within 30 days from receipt. Find My Store. Vent-Free heaters do not operate at elevations above 4,500 feet altitude. Blue Star Gas is enjoying its 84th year supplying your propane energy needs. They were both professionally installed, but I'm having a problem with the auto mode on the fan. Safety Assurance: O.D.S. 2Hardware Pack - Qty 1. if we don't get it back, we have to go and buy a brand new gas fireplace and that is about a thousand dollars after i looked up some info about this company, the main man is *** *** **** ******* ** ******* ***** ** ***** email is ******************* or *******@******************* my email is ************************ my phone number is ********** my name is ****** ******l i pray you can help us get our part back as i don't know what else to do. $849.99 See details. I immediately contacted ***** and the told me I had to contact Bluegrass Living. Fax: (602) 243-9943, MondayFriday: 8:00am5:00pm Economical: 99.9% efficient. No electricity is required which is perfect for keeping you warm during power outages. Click Here to view state by state code acceptances for vent-free gas appliances. 1342 Bluegrass Way, Gambrills, MD 21054 (MLS# MDAA2057648) is a Single Family property with 4 bedrooms, 4 full bathrooms and 1 partial bathroom. Ltd time. Shipping costs are based off product, weight, and size. Click Here to view state by state code acceptances for vent-free gas appliances. Your question might be answered by sellers, manufacturers, or customers who bought this product. Please let me know if you need additional information. Get it by Sat. Comes with an assortment of couplers, yellow tape etc. I shut it off. WARNING Click Here for detailed information on Prop 65. The blower requires standard 120V household current but if the power goes out, your heater will still operate without the blower. I could have most likely got by with the 20K unit - maybe even the 10K unit. The built-in Thermostat Control will cycle the stove heater on and off to maintain your desired room temperature. it does come with a cord to plug into a 120v wall outlet. Please note that the original and return shipping costs are not refundable and will be deducted from the refund amount. Overall I gave it 4 out of 5. The fans both run fine in manual, though. Learn more how customers reviews work on Amazon. Bluegrass Living team verified I received incorrect log set on Nov 2. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. Blue Star Gas says it has responded to this need in the market by training its sales and service team to sell, install and service Kohlers generator line and positioning itself as a key provider of backup power. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Get the look and feel of a traditional wood burning stove with the convenience of gas! I have reached out to the customer support number only to be referred to a website service page. Apartments in Phoenix,AZ with Utilities Included, Wheelchair Accessible Apartments in Phoenix,AZ, Apartments in Phoenix,AZ with Washer/Dryer, Income Restricted Apartments in Phoenix,AZ, Short Term Lease Apartments in Phoenix,AZ, Apartments near Arizona State Univ., Downtown-Downtown Phoenix Campus, Apartments near University of Arizona-UA Phoenix. Our factory features state of the art manufacturing equipment. 1Thermostat Blower - Qty. Fast Delivery. Bluegrass Living 1100-sq ft Dual-Burner Vent-free Corner or Flat Wall Natural and Liquid Propane Gas Stove Model # DF25SMS Find My Store for pricing and availability Bluegrass Living 1200-sq ft Dual-Burner Vent-free Corner or Flat Wall Natural Stove Model # BSSN26ART-G Find My Store for pricing and availability Bluegrass Living I never received a tracking number for a replacement log set. Wood stoves are a great heat alternative, save on your gas and electric bill during the cold winter with a wood stove. Bluegrass Living 34-in W 32000-BTU Black Vent-free Dual Gas Fireplace Insert and Remote Model # B500RTN Find My Store for pricing and availability Related Searches Natural gas Gas fireplace inserts Vent free Gas fireplace inserts Duluth forge Gas fireplace inserts Liquid propane Gas fireplace inserts Sorry, we were unable to perform your search at this time. Need Some Advice?Speak to one of our gearheads. Vent-Free heaters do not operate at elevations above 4,500 feet altitude. Blue Star Gas is a full-service residential provider, taking care of everything from regular household, urban & suburban propane delivery & refills, to putting in your underground gas piping as well as installing and servicing your new appliances. Slim cabinet design takes up less room space. It has flamed twice mow, if it happens again I will try to take a photo, but my phone was not handy the second time & I panicked the first time. I sat it up and tested it for a couple of weeks, I liked it so much I bought 2 more, one for my bf's house & a backup for me. I started to use it to heat with in mid October, about 2 weeks later instead of restarting correctly the far left ceramic plaque did not light and a flame shot up behind it and went about 4" above the top of the stove. Click HERE to get Your Sasquatch Proof Coolers! Bluegrass Living Vent Free Natural Gas Stove - 25,000 BTU, Remote Control, Black Finish - Model# BQSN25R. Installation and service must be performed by a qualified installer, service agency or the gas supplier. View more homes. Contact one of our offices for more information. Site built & maintained by South Sound Digital. | If you are not satisfied with an item that you have purchased, you may return it within 30 days from the date received. I have searched for a phone number and have been unsuccessful. Blower fan is weak and only operates in the manual position. The easy push-button ignition makes it simple to start while the oxygen depletion sensor features an automatic shut-off design to keep your home safe. For our complete return policy please visit our returns policy, Headquarters, Customer Care Roadhouse Steel Deep Bowl Fire Pit with Swivel Height Adjustable Cooking Grid, Weather Cover, Spark Screen, Log Grate, Ember Catcher, and Poker, Model# BFPW30RH, Bluegrass Living 33 Inch Fire Pit Cooking Grate - Model# BCG-33-C, Bluegrass Living 33 Inch Stainless Steel Fire Pit Spark Screen Cover - Model# BSS-33-S, Bluegrass Living 33 Inch Steel Fire Pit Spark Screen Cover - Model# BSS-33, Bluegrass Living 33 Inch X-Marks Fire Pit Cooking Grate - Model# BCG-33-X, Bluegrass Living 36 Inch Fire Pit Cooking Grate - Model# BCG-36-C, Bluegrass Living 36 Inch Stainless Steel Fire Pit Spark Screen Cover - Model# BSS-36-S, Bluegrass Living 36 Inch Steel Fire Pit Spark Screen Cover - Model# BSS-36, Bluegrass Living 36 Inch X-Marks Fire Pit Cooking Grate - Model# BCG-36-X, Bluegrass Living 39 Inch Solid Steel Fire Pit Ring - Model# BFPR-33, Bluegrass Living 42 Inch Outdoor Round Aluminum 50,000 BTU Propane Fire Pit Table with Crystal Glass Beads and Fabric Cover - Model# GN3R111S, Bluegrass Living 42 Inch Solid Steel Fire Pit Ring - Model# BFPR-36, Bluegrass Living 42 Inch x 15 Inch Rectangular MGO Propane Fire Pit Table with Side Table Tank Storage, Glass Wind Guard, Crystal Glass Beads, Fabric Cover - Model# DFT42R-CG, Bluegrass Living 42 Inch x 20 Inch Barnyard Rectangular MGO Propane Fire Pit Table with Glass Beads and Cover - Model# HF42603. If we are unable to do so and the item ships, fees may apply for reshipment and delays will occur. That was on Nov. 10th, this is late evening on the 15th, and they have not replied yet! To purchase a replacement log costs 70% of the fireplace itself, and not I am passed the point of the ability of returning the fireplace. Details are below. It took a little but to figure out the thermostat feature but once we did its been a dream..More. Ordered a product (18" ventless gas fireplace log insert) from ***** and it arrived broken. MADE IN USA - Product is proudly made in the USA with domestic and imported parts. Bluegrass Living Vent Free Natural Gas Stove - 25,000 BTU, Remote Control, Black Finish - Model# BQSN25R-R (Renewed) Brand: Amazon Renewed Price: $499.99 The product is refurbished, fully functional, and in excellent condition. Bluegrass Living Vent Free Propane Gas Stove With Automatic Ignition and Variable Flame Control - 26,000 BTU, Remote Control, Matte Black Finish - Model# BSSP26ART-M. I received a reply with instructions on 29 December 2022. In the thermostat setting, the blower will cycle on and off automatically as it senses heat from the heater. I'm pretty sure it can. Loss of grid power can occur at any time, whether planned or unplanned. 3840 N 43rd Ave Rental is located in Phoenix, Arizona in the 85031 zip code. ft of living space. Bluegrass Living Vent Free Propane Gas Stove - 25,000 BTU, Remote Control, Black Finish - Model# BQSP25R. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Shop Wayfair for all the best Ventless Gas Fireplaces & Stoves. 1342 Bluegrass Way is currently listed for $899,900 and was received on April 13, 2023. A manufacturer Economical: 99.9% efficient. Base Feet For Bluegrass Living MG Style Gas Space Heaters 10,000 BTU and Below - Black Finish - Model# BF0910B-BK, Bluegrass Living 24 Inch Ashwick MGO Propane Fire Pit Table with Glass Beads, Lava Rocks and Cover - Model# HF36177AA-S, Bluegrass Living 24 Inch Stainless Steel Rectangular Drop-In Fire Pit Burner - Model# BFP24RK, Bluegrass Living 26 Inch Cast Iron Deep Bowl Fire Pit with Cooking Grid, Weather Cover, Spark Screen, and Poker - Model# BFPW26D-CC, Bluegrass Living 26 Inch Steel Deep Bowl Fire Pit with Cooking Grid, Weather Cover, Spark Screen, and Poker - Model# BFPW26W-CC, Bluegrass Living 28 Inch Edinburgh MGO Propane Fire Pit Table with Glass Beads and Cover - Model# HF09501AA, Bluegrass Living 30 Inch. Put your own content here: text, html, images, media whatever you like. Added Value: Blower Included, a $30 value! All editable from admin panel. 20835 N. 25th Place The built in thermostat will help us save cost by cycling the propane heater on and off as heat is needed. Vent-free gas plaque space heaters are clean burning, fuel efficient and safe to use. 1,260 Sq. BBB is here to help. Vent-Free heaters do not operate at elevations above 4,500 feet altitude. It was easy to install and keeps my bedroom toasty! The product was defective, the gas valve for the thermostat was broken. The local plumber reached out to Bluegrass Living for assistance via their toll-free number to no avail -- no way to reach a human being. If a non-physical address is entered we will contact you to obtain a physical address. Sign Up for exclusive updates, new arrivals and insider-only discounts. Please help. ft of living space. But, they do not address the issuethey keep repeating their emails to you and they will not discuss anything on the phone. 2 Baths. This gas stove uses patented dual fuel technology so you can use either natural gas or liquid propane gas. 2701 Industrial Drive I want this replaced or I want a full refund. Size: 18 Inch 18 Inch 24 Inch 30 Inch Style: Natural Gas Natural Gas Propane About this item Works beautifully. Safety Assurance: O.D.S. My unit arrived broken and they keep asking what is wrong (email only), and I have responded multiple times in the past 3 weeks. All Rights Reserved. Headquarters, Customer Care Blue Star Gas 2022. Ft. 1322 Tree Side Ct, Odenton, MD 21113. Plaza De Colores is 0.3 miles away, and Phoenix West Plaza is within a 8 minutes walk. I could have most likely got by with the 20K unit - maybe even the 10K unit. Need Some Advice?Speak to one of our gearheads. When I tried to get in touch with Bluegrass living, they don't offer a customer service number only an email address. Truck freight items cannot be shipped by any express shipping method. Product . Vent-Free heaters do not operate at elevations above 4,500 feet altitude. No outside duct or chimney needed!Heat for only pennies an hour!Safety Assurance: O.D.S. the cord only operates the blowe. Our goal is to provide the highest level of product quality, customer service and complete satisfaction to our customers. Though the site says 30,000 btu the sticker attached to the actual unit says 18,000 btu. At the end of July 2021, I placed an order for a be glass gas fireplace. This gas heater works much like a central heating system in that it heats the air in the room by circulating warm comfortable air throughout the room. I am very pleased with this heater. Bluegrass Living Reconditioned Vent Free Natural Gas Stove - 25,000 BTU, Remote Control, Black Finish - Model# BQSN25R-R. Model: 170537 $ 499.99; View Product. View more property details, sales history and Zestimate data on Zillow. Reviewed in the United States on March 22, 2023. Regards, (Oxygen Depletion Sensor) included with automatic shut-off.No electricity required to operate heater!Push Button Piezo Ignition System.Includes wall mounting bracket to mount to a wallIncludes base feet to mount to the floor.Certified to ANSI standards for safe, clean-burning heat.PFS CertifiedProduct Dimensions: 24.25" H x 25.5" W x 8.5" DProduct Weight: 25.8 lbs.Vent-Free Gas Space Heater Model Number B28TPIR-BB1 Year Limited WarrantyWhat's In the BoxVent Free Heater - Qty. Its winter, I need a stone that works properly. The Depending on how close you are to our shipping warehouse, your item will arrive between 2 and 6 business days. Please note that the original and return shipping costs are not refundable and will be deducted from the refund amount. Well guide you through the process. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Love this fireplace! Transit options include 19th Ave/Camelback and Indian School/Central Ave. Pedestrians can reach 19th Ave/Camelback with a 78 minutes walk. Am pleased with the purchase. Saturday & Sunday Closed. They told me they were "unable" to call my gas guy to explain that the control valve tines do not line upthus it will not operate properly. I emailed Bluegrass Living on 5 January 2023 alerting them to this fact and have received no response. **** ********. Sign up for our mailing list to receive new product alerts, special offers, and coupon codes. Reviewed in the United States on February 17, 2023, Reviewed in the United States on March 21, 2023. More specifically, the following fuel type choices are picked most frequently for bluegrass living gas fireplaces & stoves: propane (100% of customers) Another key factor that Wayfair customers care about when looking for bluegrass living gas fireplaces & stoves is product vent type. 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