View demo >. How does the hand-held transmitter operate the functions of the fireplace? 4) The remote hand-held transmitter has not had the learn function activated to the receiver. Hearth & Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation. Lastly, the installation and set up of a product requires very specific installation and operational accessories. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. The single largest by-product of the gas combustion process is water vapor. Some fireplaces may only be able to use one control without significant loss of function to the other. It pulls 100% combustion air to feed the fire from outside the home. An outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Most Sonic technology is used in the pest control industry today. If there is more than one Hearth & Home Technologies remote control at a home it is important that each hand-held transmitter has had the learn function activated to its designated receiver. The louvers allow room air to move around the heat exchanger. My heatilator fireplace does not light up fully. The glass on my fireplace is unusually hot. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release. This switch will activate the blower when the firebox heats up to a certain temperature. On gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Lastly, the installation and set up of a product requires very specific installation and operational accessories. If necessary, open a window to release any odor during this process. Hearth & Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. While installing gas meters today , I noticed that one of our many new home builders had installed a couple of the Heatilator ND3630I Direct Vent Fireplaces in two of their new homes. How can I avoid accidental operation of the remote control while I am away from home for an extended period of time? Fireplaces can be given a "face lift" by changing the stone facing or surrounds, and wood mantel options. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Recently the unit shut off after running for about 2 minutes. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls. Also, the brightness of the flame interferes with infrared control systems. STEP 8: Finally, turn the unit's ON/OFF switch (or wall switch or remote control) to the "ON" position to start your fire. Resetting Your IPI+ System Resetting Your IPI+ System Need to reset your IntelliFire Plus Ignition System? STEP 7: If the pilot light goes out, contact your nearest dealer for service. The allowable is 117F above room temperature for combustibles. It will work fine for 15-60 min then the flame intermittently cuts out and reignites. Wood-burning fireplaces have a metal serial/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Heatilator wont light ipi electronic ignition - YouTube What's wrong with this? While direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. When I turn the switch on the igniter sparks and the pilot lights but the main burner will not light. STEP 5: Locate the black or green valve control knob (knob with the words "ON", "OFF" and "PILOT" on it). Are gas hearth products expensive to operate? Rick is online now Related HVAC Questions On that rating plate is your model number and serial number. Also make sure the circuit breaker is not tripped. Scratching can cause the glass to shatter. A direct vent has a sealed glass front and pulls all of its fresh air from outside the home. This allows for the escape of any pilot exhaust. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer. If your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 "D" or 4 "AA" batteries (depending on the particular ignition system), it will work in event of a power outage. If yours appears to be the mirror image of picture #4, then the word "PILOT" will be in the 12 o'clock position to light the pilot, and "ON" will be set to the 12 o'clock position to turn on your main burner. Trouble getting your gas fireplace started? Because removal of the glass is totally dependent on the specific unit installed, we cannot recommend that the glass be removed unless the specific model of unit denotes that it can be removed and the fireplace will still operate safely. Occasionally, individuals will attempt to sell products online without the consent of the manufacturer. How to Troubleshoot My RC300 Remote. Will my gas hearth product still burn if I lose electricity to my home? Heatilator carries Reveal model B-vent gas fireplaces which are sold without fixed glass on the front. Dust can cause odor. Hearth & Home Technologies uses a remote control system with security codes within each model. When initially burning your new gas fireplace, the oils, etc. And what is required to use a wall switch? STEP 4: Then locate red or black igniter button. Should I leave the batteries in my IPI system? What should you do if you smell gas around your fireplace? Can I install a traditional or plasma TV above a gas fireplace? How often do I have to clean the gas fireplace and vent? The glass on my fireplace is unusually hot. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Zero clearance has two meanings. However, there are other possibilities out there. You can get more air from your fan by making sure the fan control is turned up to the desired level. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. There are several possible causes of feeling cold air from a wood fireplace. Can I use an existing masonry chimney as the vent for my gas fireplace? This wax can pool and has been found under the hearth refractory and can cause a very foul odor. I have questions or issues with the RC300 wireless remote control. 4) Hand-held transmitter is outside of the 25 of operation. Why? May work up close and will not work a few feet away. Although the frequency of your fireplace servicing and maintenance will depend on use and the type of installation, you should have a qualified service technician perform an appliance check-up at the beginning of each heating season. Why will the blower not turn on right away? This first is to minimize fan noise. Why? What is an IPI ignition system? Intermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. Taking the batteries out of the hand held transmitter will not guarantee against accidental activation. Both the transmitter and receiver in model SMART-BATT are powered by batteries. 2) A receiver. Can I add a fan to my wood-burning fireplace? Also check what is on top of the fireplace. The larger size of a masonry chimney is unsuitable for use with a factory built fireplace. We also have several wood-burning stoves and inserts that are very efficient. Direct vent fireplaces are sealed combustion systems and need the glass on to function properly. Large metal artwork can interfere with radio frequency. This video walks you through the steps from identifying what system you have, to accessing the system and resetting it. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. What is the difference between "steady state" efficiency and AFUE? The mantel on my fireplace is unusually hot. For more information visit http://bit.ly/1RzNX4k No. Sonic or Sound is the third technology used with remote controls. Count down timer system (15 min to 9 hours). The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. What gas fireplaces do you sell that do not have glass fronts? After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Taking the batteries out of the hand held transmitter will not guarantee against accidental activation. The products also require specific venting components with restrictions as to their installation which may not be evident in the purchase without a trained dealer to assess the installation application and recommend the appropriate venting scheme. This allows for the escape of any pilot exhaust. Push in and rotate counter-clockwise until the word "pilot" is in the 6 o'clock position.**. Failure to do so can cause permanent etching of your glass. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on. Gas is getting to the valve, but is not coming . 4. A B-vent must be vented vertically and uses fresh air from inside the home to provide oxygen to the fire. How often do I have to clean the gas fireplace and vent? Operating cost will vary by region, by gas utility, and by fuel type. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage. The fan is designed to move warm air into the room, not to move air clear across the room. What is the difference between a Direct Vent and a B-Vent gas hearth product? An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions. The vent can terminate vertically through the roof or horizontally through an exterior wall. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and/or service companies. What can interfere with the operation of the remote control? If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesnt require electricity to activate the pilot flame. How can I install gas logs if my gas line comes in from the left side? Most fans are wired into the fireplace with a fan sensor switch. We do have several models of wood burning or gas burning inserts that are designed for retrofit into an existing masonry fireplace, and they come with special venting that can be used inside an existing chimney. Remove all objects from mantel to see if this eliminates the smell. Safety Feature: child proof setting to disable the on/off button and manual shutdown after 9 hours of continuous operation. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. We follow the recommendations of the TV manufacturer. If your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 "D" or 4 "AA" batteries (depending on the particular ignition system), it will work in event of a power outage. When the main burner is off the pilot is also off. STEP 8: Finally, turn the unit's ON/OFF switch (or wall switch or remote control) to the "ON" position to start your fire. Glass doors are available for current model fireplaces. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. 4. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation). Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Count down timer system (15 min to 9 hours). This will over ride the remote control feature. ** Note: Some valve assemblies may be inverted in their brackets. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. We ask that your dealer contact us if further assistance is needed to resolve your service issue. Can I position my gas logs in a different fashion or use a different log set? On a solid surface, 150F is very hot to the touch (to put this in perspective, water boils at 212F and the average bath water temperature is 110F). You can find a factory-trained professional on this website under the Dealer Locator section. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Intellifire, an ignition system exclusively featured in Heatilator, Heat & Glo & Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. Consult the installation manual for instructions. 6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote. STEP 2: Open valve by pivoting handle to be parallel to gas line. Safety Features: A child proof setting to disable the on/off button is also standard and manual shutdown after 9 hours of continuous operation. In other words, if the wall switch is in the ON position and the units switch is in the OFF position, the remote control will not be able to turn the fireplace on or off. Usually it's accompanied by clicking sound. Check with your local dealer on which models are suitable for this type of installation. What gas fireplaces do you sell that do not have glass fronts? Your local dealer will be happy to assist you in determining the best venting option for your particular layout. This provides the option of a remote controlled variable flame. Steady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Infrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Does the cost of the fireplace/stove/insert include everything I will need for the installation? Direct vent fireplaces are excellent sources of zone heating by bringing room air in the bottom grill, heating and returning it to the room through the top grill. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. You can test the junction box by plugging a lamp into the junction box and switching it on and off. If the pilot does not light, wait 5 minutes and try again. The louvers allow room air to move around the heat exchanger. How should I use the glass doors on my wood-burning fireplace? Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies. Gas stoves have a serial/model/rating plate attached to the back of the stove or inside the pedestal base. The majority of our gas fireplaces and inserts are direct vent (DV). Flame height adjustments are available on many gas units. This will need to be investigated by your installer. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference. We recommend burning the fireplace 3 hours; completely cooling down the fireplace, removing the glass and cleaning it with household glass cleaner or Glass Bright; replacing the glass & continuing to burn the fireplace an additional 9-21 hours. 5. No prior problems, it had been working perfectly then all of a sudden won't come on. 1. STEP 7: If the pilot light goes out, contact your nearest dealer for service. Whats the best way to start a fire in my fireplace? We only sell fireplaces through our local dealers. STEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center). Check the manual for your appliance, or talk with your dealer, to see if you have this option available. Also, the brightness of the flame interferes with infrared control systems. Yes! Are gas hearth products expensive to operate? Can the glass doors on my fireplace be closed when my gas logs are burning? It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. The installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If one hand-held transmitter was used in the learn activation for both receivers only one hand-held will function. Can I partially close the damper on my wood-burning fireplace so less air goes up the chimney? Also check the installation manual for any other potential openings that may need to be shut. In about a minute or so the pilot shuts off. View a video demo on the RC300 wireless remote. My FireBrick Gas Insert Pilot Light Works But Burner Doesn't: Cleaning the Sensor Rod. What can interfere with the operation of the remote control? Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface. The appliance can enter child proof mode when the fireplace is on or off. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. 2. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit. No. LP units run slightly higher. View this video for steps you can take to troubleshoot. Specialized in the brands: Quadrafire, Heat & Glo and Heatilator. Excess moisture inside the home can contribute to odors, mold and mildew inside the home. To exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. Heatilator Model ND3630I. Excessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Can I convert my standing pilot fireplace to an IPI system? Please comment on how to fix What's wrong with this? Resetting your Heatilator Intellifire Plus Ignition System Video Watch on The first is whether or not the fireplace can be placed on a floor without footings. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Operating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. If not, install the batteries only when there is a power outage. A remote control and/or wall switch requires a Millivolt valve system. 1) A hand-held transmitter. Can I have a hand-held remote control and a wall switch? From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. You should only be using seasoned wood, newspaper, or kindling. It is also an extremely popular option for bed/bath sitting rooms. Your local dealer will be happy to assist you in determining the best venting option for your particular layout. While they produce some radiant heat, most wood-burning fireplaces are primarily decorative. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. Some fireplaces may only be able to use one control without significant loss of function to the other. 6. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. On gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. When the logs are in use the damper must be fully open. 6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote. We sell optional screen mesh panels that go on the front of the glass that takes away any reflection, and adds an additional safety barrier against accidental contact with the hot glass panel. A third source of odor can be from the adhesives used in surround materials. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. In either case, the RCT-MLT functions will work unless the "on- off" feature of the wall switch or fireplace switch is in the ON position. Our fan kits come with a rheostat control (like a light dimmer). The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation). The following are the top reasons why remotes do not function. NOTE: Do not over fill your fireplace, as this will cause unsafe operation. The hearth kit is designed to work with only the appropriate gas logs. Why am I feeling a cold draft from my fireplace? There are two reasons for this. Direct vent fireplaces are excellent sources of zone heating by bringing room air in the bottom grill, heating and returning it to the room through the top grill. Remove all objects from your mantel and then replace the objects one at a time. Note: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you. (Make sure you re-latch the glass so it is securely fastened on your fireplace.) Gas burning fireplaces and inserts have a serial/model/rating plate in the lower cavity controls area. Then the gas valve opens, and the burner gas is ignited by the HSI. Where can I get help if my appliance is not working correctly? I have questions or issues with the RC300 wireless remote control. If your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. We also provide optional remote controls which can control your fan speed from your favorite chair! SMART-STAT 120 volts must be wired to the fireplace. Since no air from your home is going up the chimney, a direct vent model is very efficient. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. I have a fan kit on my wood-burning fireplace but it doesn't seem to blow much air. How efficient is a wood-burning fireplace? The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear. {"rawurl":"/owner-support/troubleshooting-and-faqs","sitecode":"HTL","site":"Heatilator","sitebrandname":"Heatilator","siterootpath":"/sitecore/content/heatilator home/","environment":"ProdLive","sessionid":"dhl0cpgnaqrhetr3d3xzdsg5","viewedcoupon":false,"lastlocatorsearch":"","debugtracking":false,"ip":"188.132.204.22","brandfilter":"HTL","visitedproducts":[],"visitedcategories":[],"ppccampaignid":"","utmParameters":"","visitor":{"Country":"TR","PostalCode":"N/A"}}. My FireBrick Gas Insert Won't Light: Resetting the Control Module. This should eliminate the manufacturing smell on a new fireplace. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions. Gas and it has electronic ignition. Conversion kits are available which will allow a unit to be changed to match the proper fuel type. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard. Why? The Manufacturers Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. In many cases a gas fireplace has several facing and trim options. Second, a high velocity would tend to cool the air temperature coming out of the top louver of the fireplace. Can I remove my gas logs and burn wood on the hearth kit? STEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue). The risk for damage increases if you attempt to ship product outside of our dealer network. 4) Hand-held transmitter is outside of the 25 of operation. The wall switch requires low voltage electrical wiring. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release. Your warranty will also be void if any service work is performed on the product by anyone other than an authorized representative. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. The damper must be in the fully open position when using a wood-burning fireplace. Heatilator, Heat & Glo, Harman and Quadra-Fire do not authorize the sale of products online. Most fans are wired into the fireplace with a fan sensor switch. ** Note: Some valve assemblies may be inverted in their brackets. 2) Misunderstanding on how the remote features operate the fireplace. You can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit. Your local dealer can give you more details on the options for your particular fireplace, or visit our Fireside Furnishings website: www.firesidefurnishings.com. 24 hour clock. This provides the option of a remote controlled variable flame. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty. Customer Expectations - Our dealers are trained to evaluate your specific needs and suggest to you the products that will best meet those needs. Based on national averages, a natural gas fireplace consuming 27,000 BTUs/hr will cost less than 20 cents/hr to enjoy. To enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth. Dust can cause odor. No. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. We strongly recommend our products be installed and serviced by authorized dealers. You need to be sure the gas hearth appliance you have is set up for the type of gas fuel you intend to burn. The first is whether or not the fireplace can be placed on a floor without footings. I have a fan kit on my gas fireplace, but it doesn't seem to blow much air. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. A safety pilot prevents the flow of gas when the appliance is not in use. 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