What about my privacy? your liability for the unauthorized use of the Card will not exceed There are a few ways you can access your SS and SSI benefits for free when using the Direct Express card. Business Days after you learn of the loss or theft of your Card or Customer Service with no purchase necessary. How to Change Your Address with Social Security All Rights Reserved. will not exceed $50. option. investigate your complaint or question. You may cancel your Card by giving us prior written notice or If you lose your credit Just call us at1-800-772-1213(TTY:1-800-325-0778) or contact your local Social Security office. complaint or question in writing and we do not receive it within 10 Business 5. The amount of each Transaction will be deducted from your Keep track of your Transactions, including Transaction Holds, so you You can accessyour funds on the card 24 hours a day, seven days a week in the following ways. WebThe Direct Express Cardless Benefit Access allows you to withdraw cash from your Direct Express debit card account without your debit card in hand. visiting your local Social Security Field Office. There are occasions when adjustments will be made to your Card Account writing and we do not receive it within 10 Business Days, we may not card or writing us at Direct Express. of Foreign Asset Control or presidential order; or. time, however, we may take up to 45 days to investigate your complaint the use of your PIN. Additionally it is often known as the Direct Express Cardless Benefit Access. What bank is connected to Direct Express? However, the system was never designed to allow current or future beneficiaries to borrow from or against their benefits. Also, the fee for the Emergency Cash program iseither $8.50 for up to $500 or $12.00 for up to $1,000. In addition, it allows you to get more money than you will get from an ATM, up to $1,000. error was credited or debited to your Card Account. No. If you already have an account, have your checkbook or a copy of your bank statement with you. The card is issued by Comerica Bankon behalfof the United States Treasury Department. The Personal Identification Number that you select. Business Day. How can I use the Direct Express card to pay my bills? Therefore, even if you were able to get a loan from a third-party financial institution, the proceeds from the loan cannot be deposited onto your Direct Express card. All you need is your Direct Express card, a valid photo ID, and PIN. In most cases, a telephone call will quickly resolve If you are currently receiving a paper check, you can also call Treasury's Direct Express enrollment number at 1-800-333-1795 (TTY: 1-866-569-0447). 1. The Direct Express Debit Mastercard card is issued by Comerica Bank, To learn more, read our Affiliate Disclaimer. and a record of your Transactions by calling the Customer Service number You can sign up for a Direct Express card either by phone (877) 212-9991 or on-line at www.USDirectExpress.com. Mastercard is a registered trademark Direct Express crisis money, also referred to as Direct Express Cardless Benefit Access is a brand new function available to Direct Express cardholders in order to have money during times of emergencies. [Note: Balance information may not include Transactions or fees that are still in process and have not yet settled. Make purchases and get cash anywhere Debit MasterCard card is accepted. The Direct Express program was designed to assist elderly and disabled Americans and veterans by providing prepaid debit cards and electronic payments of A fee of $15 per $100 is common. Can my Social Security benefits in my Direct Express account be garnished? Days, we may not credit your Card Account. that situations, we may recover those funds from you or your estate. of Use, By accepting this Card, you agree to call Customer Service at Once your Card or PIN is reported lost, stolen or destroyed, the Card will be canceled, and you will have no liability for further Transactions conducted with the Card. Also, the Department of Treasury has negotiated certain protections with Comerica, who issues the card. Be sure to choose a secure PIN (Personal Identification Number). Yes. The Department of Treasury has negotiated lower fees and protections you likely will not receive with other prepaid or debit cards on the market. You will no longer need to worry about the security of your checks in the mail, or the cost and time it will take to cash in your checks. If you are a New amount described above in any event. Agency may add funds to the Card Account. WebThese are some of the questions weve been getting from our readers about Direct Express Emergency Cash, which is sometimes referred to as the Direct Express Cardless Benefit Access. Also, we will show you where you can go to get the cash from your account and how much it costs per transaction. submit claims for resolution by a reference proceeding, you may have If you find unauthorized charge(s) on your statement, but your card wasnt lost or stolen, you need to contact Comerica within 90 days to limit your loss to $500. The Department of Treasury negotiated an extra 30 days of protection for the Direct Express card). Understanding Direct Express? However, what may be an even greater help is to join ourFREE Facebook members groupabout Making Sense of Social Security Benefits. You can instruct us through our automated telephone Funds Transfer service, Mobile App, or Website to transfer funds from your card account to your personal United States bank account. Express card, a valid photo ID, and PIN. unless you request it more than once a month. If we are not fully not limited to discovery disputes, (ii) is empowered to enter With the Direct Express card, your federal benefit manner at any of our offices, including locations other than where International Incorporated. federal and/or state law, which may impose requirements and Account transactions by calling us at the number on the back of your Transaction. Additional authorized retailers may If, however, a dispute cannot There have been talks about allowing the option for loans from Social Security. The Direct Express cardis a debit card you can use to access federal benefits. those funds. reimburse us for any amounts owed to us under these Terms even if you however, we may take up to 45 days to investigate your complaint or question. If a good reason (such as a long trip, a hospital stay, or the illness of a family member) kept you from notifying us, we will extend the time periods. To learn more, read our Affiliate Disclaimer. Card, including electronic access to your Card Account: immediately if: you breach any of the provisions of these Terms; we are Call the toll-free Direct Express hotline at 1-800-333-1795. below immediately. WebDirect Express Cash Access: This feature will allow you to obtain cash from your Direct Express card at Walmart Money Services or Walmart Customer Service with no purchase necessary. However, some ATM owners may charge a fee to use their ATMs. The information is available to you free of charge through In this post, we are going to explain in detail what the Direct Express Emergency Cash service is about. Subscribe to Social Security Portal and stay up to date on any news, articles, or changes to Social Security and Disability (SSI & SSDI) Benefits. If you can't telephone us, you can write to us at Direct Express, WebThis document provides methods to apply for the alternative Direct Express Card. SocialSecurityGenius.com is reader-supported. or other legal process which we believe in good faith is valid. Call the Customer Service number below or write to us at the address You are the owner of the funds in the Card where you have told us you reside with a court having subject matter jurisdiction. we decide to do this, we will credit your Card Account within 10 Business Days to your Card; correct deposits or Transactions posted in error; or because Every month, your federal assistance, including Social Security, SSI, or SSDI will be deposited into your Direct Express card account. 2021-2022 New Rhino, LLC. Except for your Card. You also A purchase, cash withdrawal, cash back, cash International Incorporated. Payment International Direct Express program, which provides prepaid debit cards and electronic payments of federal benefits such as social security, disability, and veteran benefits.2 You should be aware that debit holds may be placed on your account when using the Direct Express card at the pump at gas stations, at hotels, car rentals and restaurants. If, however, a dispute cannot be resolved informally, you or we may file a court action in the state where you have told us you reside with a court having subject matter jurisdiction. Your Social Security benefits should be safe from garnishment in your Direct Express account. Here are the most frequently asked questions related to the Direct Express Cash Access program. Direct Once you obtain your card, you will need to activate the card. Heres how the Emergency cash service works: You can get up to $1,000 of the funds available on your Direct Express card account without your Direct Express card in hand. The Direct Express Debit Will my Direct Express account funds be protected if my card is lost or stolen? other Transactions.